Terms of service

DECRETUM MOIRA — FINAL SALE & REFUND POLICY

Effective Date: September 14, 2026

ALL SALES ARE FINAL.

Decretum Moira maintains a strict final-sale policy. By completing a purchase from Decretum Moira, you acknowledge and agree that your order is not eligible for return, exchange, cancellation, store credit, or refund, except where otherwise expressly stated in this Policy or required by applicable law.

Please carefully review all product information, photographs, sizing information, color selections, quantities, prices, shipping details, and your delivery address before submitting your order.

NO RETURNS OR EXCHANGES

Decretum Moira does not accept returns or exchanges for any reason involving customer preference, including but not limited to incorrect size selection, fit preference, change of mind, buyer’s remorse, color preference, duplicate or accidental purchases, or failure to review product information before ordering.

This policy applies to regular-priced merchandise, discounted merchandise, promotional items, limited releases, preorders, and made-to-order products unless Decretum Moira expressly states otherwise in writing before purchase.

NO ORDER CANCELLATIONS

Orders are considered final once submitted.

Decretum Moira is not obligated to cancel, alter, combine, redirect, or otherwise modify an order after checkout has been completed.

If Decretum Moira voluntarily agrees to make an order change or cancellation, that accommodation does not modify this Policy or create an obligation to provide the same accommodation for other orders.

SIZING

Customers are solely responsible for selecting the correct size before purchasing.

Product measurements, model information, sizing recommendations, and size charts are provided as guidance only. Fit may vary depending on body type, garment construction, washing, styling preference, or manufacturing tolerances.

Selecting an incorrect size or being dissatisfied with the fit does not qualify an order for a return, exchange, or refund.

COLOR AND PRODUCT APPEARANCE

We make reasonable efforts to display products accurately. However, colors may appear differently depending on lighting, photography, screen settings, device displays, garment washing, fabric characteristics, and normal manufacturing variation.

Minor differences in color, placement, distressing, stitching, print appearance, wash, texture, or other normal production characteristics do not constitute grounds for a return or refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

The final-sale policy does not eliminate any rights that cannot legally be waived.

If Decretum Moira sends the wrong product or your item arrives materially damaged or defective, contact us within 3 calendar days of confirmed delivery.

Your message must include your order number and clear photographs showing the product, claimed issue, packaging, and shipping label.

Decretum Moira may request additional photographs or information reasonably necessary to investigate the claim.

If we determine that Decretum Moira fulfilled the order incorrectly or that the merchandise qualifies for a remedy under applicable law, we will provide an appropriate remedy, which may include replacement, repair, store credit, or refund as applicable.

Damage caused after delivery by wear, improper washing, misuse, alteration, staining, accidental damage, or failure to follow care instructions is not considered a manufacturing defect.

REFUSED, UNCLAIMED, OR INCORRECTLY ADDRESSED ORDERS

Customers are responsible for providing complete and accurate shipping information.

Failure to receive an order because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to retrieve a package, or other customer-caused delivery issue does not automatically create a right to a refund.

Any additional shipping charges associated with reshipping an eligible returned package may be the customer’s responsibility.

SHIPPING DELAYS

Processing time and carrier transit time are separate.

Carrier delays or other circumstances outside Decretum Moira’s reasonable control do not, by themselves, create eligibility for a return or refund.

Nothing in this section limits any cancellation or refund rights that applicable law requires when merchandise cannot be shipped within the promised or legally permitted timeframe. Federal rules require online sellers to ship within the stated timeframe—or generally within 30 days if no timeframe was stated—and provide required remedies when they cannot.

PAYMENT DISPUTES

Our final-sale policy does not prevent a customer from exercising legitimate rights provided by law or by their financial institution.

However, by completing checkout, the customer acknowledges the purchase and agrees that dissatisfaction covered by this Final Sale Policy—such as sizing, fit, buyer’s remorse, or change of mind—does not constitute authorization for a refund from Decretum Moira.

In the event of a payment dispute, Decretum Moira may provide relevant transaction records to the payment processor, card issuer, or financial institution, including the order details, billing and shipping information, customer communications, shipment and delivery records, fraud-prevention information, and evidence showing the customer’s acceptance of this Policy and Decretum Moira’s Terms of Sale.

POLICY ACCEPTANCE

By placing an order and affirmatively accepting Decretum Moira’s Terms and Policies at checkout, you acknowledge that you have reviewed and agree to this Final Sale & Refund Policy before completing your purchase.

ALL SALES ARE FINAL — NO RETURNS, NO EXCHANGES, AND NO REFUNDS EXCEPT WHERE REQUIRED BY APPLICABLE LAW OR EXPRESSLY PROVIDED ABOVE.